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FAQs
Repairs & Maintenance
Q: Do you repair shoes?
A: We recommend 2 licensed repairers, all of which use only original brasher components and brasher lasts. All provide sole, midsole, laces & footbed replacement amongst other services.
Lancashire Sports Repairs
Burnley, Lancashire.
Tel: 01282 439 109
e-mail: info@lsr.gb.com
web : www.lsr.gb.com
Feet First
Chesterfield
Tel: 01246 260795 Fax: 01246 260795
e-mail: info@resoles.co.uk
web: www.feetfirst.resoles.co.uk
Q: What is brasher’s guarantee
A: All brasher products are guaranteed for one year.
Q: My boots have developed a fault. Can I send them back to you direct?
A: In the unlikely event that your brasher product has developed a fault within a year of purchase you should return them to the retailer that you bought them from who will be able to resolve most issues.
Remember to return your products to the retailer in a clean and dry state. If after a year of purchase your brasher product develops a fault please return them to a brasher stockist who should be more than happy to carry out a goodwill inspection.
Should you have any queries or need advice on any of the above please do not hesitate to contact Jason Ward in our Aftersales Department on 0191 516 5654
Q: How do I clean my boots?
A: Your boots will last longer if you clean them after walking. Take out and rinse the footbeds, rinse inside the boots to remove debris and then wash the outside of the boots in cold water. Wipe away surface water and allow to dry naturally. Treat leather boots and shoes with brasher Conditioning Cream, nubuck/suede/fabric boots and shoes should be treated with brasher protector spray. Remember, never expose footwear to direct heat as this will damage the upper materials and mid sole.
Q: How do I clean my poles?
A: Trekking poles should be dried out after a day on the hill. After use in wet weather, take the sections apart to dry them off. Make sure not to bend the pole when it’s extended beyond the stop marker as this damages the locking mechanism. To reassemble two sections, close the expansion plug together over the screw head and then insert into the upper pole section. Regularly check that the basket at the bottom of the pole is firmly attached.
Fit
Q: How do I know if my boots are the right size?
A: Comfort is all important for walking, so make sure that your boots fit correctly before setting off on the hill. The first rule is to make sure you’re wearing decent walking socks like brasher 3 season or 4 season socks
Stand up with your boots on both feet and make sure they’re unlaced. Push your toes forward until they touch the front of the boot. If you can fit your index finger easily between your heel and the back of your boot then you’ve got the right size. Some feet can be different sizes, so always try on both boots.
To achieve a better fit you can make adjustments to one or both feet by using 3mm Volume Adjusters or by changing our standard 5mm footbeds with 2.5mm footbeds. Don’t forget that volume adjusters and thinner footbeds are not a substitute for buying the right boot size.
Q: How long do brasher boots take to break in as I am suffering bad blisters?
A: If you boots have been fitted correctly, you should be able to wear them straight from the box without any problems. Blisters indicate an issue with fit, and depending on where the blisters are located, your boots could be either too big or small.
Q: Do you offer any advice on alternative lacing systems?
A: This system is designed to alleviate pressure on the ankle.
Lace as normal around the foot area to get a snug fit. Tie after the fourth eyelet by looping twice. Catch the laces under the fourth eyelet, then thread through the top eyelet, going from the top down over. Fasten the laces with a bow as usual.
Q: After walking I get a burning pain under the ball of my foot. What can I do?
A: Matatarsalgia is a general term for pain or aching in the metatarsal, or ball area of the foot. This is usually caused by over stress to the ball area or wearing tight fitting shoes/hose. Tight fitting footwear prevents the natural stretching of the toes and can cause abnormal downward pressure when bearing weight. A volume adjuster may help to cushion the foot. Alternatively, we recommend the use of sorbethane insoles which have extra cushioning.
Stockists
Q: I am having difficulty finding a stockist in my area, please can you help?
A: Please call brasher Customer Services on 0191 516 5780 and we will be happy to help.
Q: I am unable to find a supplier of rubber tip protectors/foot beds/volume adjusters/trekking baskets in my area.
A: If you are unable to find a stockist then these
are
registered trademarks of The Brasher Boot Company